1. Introduction

Welcome to AA Garage Service, also known as AA Mobile Auto Services. We are a mobile mechanic and auto electrician service based in Castleford, serving the wider Yorkshire region. We are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and safeguard your personal data when you use our services, interact with our website (aagarageservice.co.uk), or contact us directly.
We process all personal information in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 [1].

2. Who We Are (Data Controller)

For the purpose of UK data protection law, the data controller is AA Garage Service.
Our contact details for any data protection inquiries are:
•Email:
•Office Phone: 01977 889 309
•Mobile Phone: 07908 673454
If you have any questions about this policy or how we handle your data, please contact us using the details above.

3. The Information We Collect

We collect information that is essential for providing our automotive services safely, efficiently, and in compliance with industry standards. The data we collect includes personal, vehicle, and technical information.
How We Collect Data
Types of Data Collected
When you contact us
Name, phone number, email address, postcode, and details about your vehicle and its issues.
During service booking
Your address for the mobile visit, vehicle details (make, model, registration number, VIN), and appointment time.
During the service
Diagnostic data from your vehicle’s computer (ECU), service and repair history, parts used, and photographs of the work for our records.
When processing payment
Billing address and payment card information, which is processed securely by our third-party payment provider. We do not store your full card details.
When you use our website
Technical data such as your IP address and browsing patterns, collected via our cookie consent system.

4. How We Use Your Information

We use your personal data for the following specific and lawful purposes:
•To Provide Our Services: To generate quotes, schedule mobile visits, order correct parts, and carry out diagnostics, servicing, repairs, or MOTs on your vehicle.
•To Communicate With You: To respond to your inquiries, confirm bookings, provide updates on our work, and issue invoices.
•For Legal and Regulatory Compliance: To maintain accurate business records for tax purposes (as required by HMRC), comply with MOT regulations set by the DVSA, and hold a record of work done for warranty and liability reasons [2].
•To Send Service Reminders: We may use your contact and vehicle details to send you reminders for upcoming MOTs or recommended services. We do this based on our legitimate interest to provide a helpful service, and you can opt out at any time.
•To Improve Our Business: To analyze the types of jobs we undertake and the areas we serve, which helps us to optimize our operations and service offerings.

5. Our Lawful Basis for Processing Your Data

We only process your personal data when we have a valid legal reason to do so under UK GDPR [3]. Our primary lawful bases are:
•Performance of a Contract: The majority of our data processing is necessary to fulfil our contract with you. This covers all activities from the moment you request a quote to the completion of the repair and final payment.
•Legal Obligation: We are legally required to process and retain certain data. This includes financial records for HMRC and vehicle information for the DVSA when conducting MOT tests.
•Legitimate Interests: We rely on legitimate interests to manage our business effectively. This includes responding to inquiries, sending service reminders, and analyzing our business performance. We always ensure our interests do not override your fundamental rights and freedoms.

6. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected and to comply with our legal and insurance obligations [4].
•Invoices and Financial Records: Kept for a minimum of 6 years plus the current financial year to comply with UK tax law.
•Service and MOT Records: Retained for a reasonable period (typically up to 7 years) to support any warranties on parts or labour and to maintain a service history for your vehicle, which is a standard industry practice.
•Customer Inquiries: If you contact us but do not proceed with a service, we will securely delete your personal data after 12 months.

7. Data Sharing and Third Parties

We do not sell your personal data. We only share it with trusted third parties who are essential for providing our services or when required by law:
•Parts Suppliers: To order the correct parts for your vehicle, we may need to provide your vehicle registration or VIN.
•Payment Processors: To securely handle credit and debit card payments.
•Accounting Services: To manage our financial records and comply with tax obligations.
•DVSA (Driver and Vehicle Standards Agency): To log MOT test results as required by law.
•IT and Website Support: Our website is maintained by Dead on Digital, who may have incidental access to data while performing their duties under strict confidentiality agreements.

8. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how the site is used. You are given a clear choice to accept or reject non-essential cookies when you visit. For more details, please refer to the cookie consent banner on our website.

9. Your Data Protection Rights

Under UK GDPR, you have several important rights regarding your personal data [5]:
•The right to be informed: To know how we use your data (the purpose of this policy).
•The right of access: To request a copy of the personal data we hold about you.
•The right to rectification: To have any inaccurate or incomplete data corrected.
•The right to erasure: To ask us to delete your data, subject to our legal and contractual obligations to retain it.
•The right to restrict processing: To limit how we use your data in certain circumstances.
•The right to object: To object to us processing your data based on our legitimate interests (e.g., for service reminders).
To exercise any of these rights, please contact us at .

10. Data Security

We take the security of your data very seriously. We have implemented appropriate technical and organizational measures to protect your personal information from being lost, stolen, or accessed without authorization. This includes secure digital storage for customer records, encrypted payment processing, and limiting access to your data to only those who need it to perform their job.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business practices or the law. The latest version will always be available on our website. If we make significant changes, we will notify our clients where appropriate.

12. How to Complain

We aim to resolve any concerns directly with you. If you have any complaints about how we handle your data, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
•Information Commissioner’s Office (ICO)
•Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
•Helpline: 0303 123 1113
•Website: